Arizona Health Care Cost Containment System

Arizona 988 State and Territory Cooperative Agreements - the Overarching Goal of This Project Is to Enhance Lifeline Center Staffing and Infrastructure Capacity to Ensure That Lifeline Centers Can Respond to 988 Contacts (including Calls, Chats, and Texts) Originating in Arizona. the Project Approach Includes Developing and Supporting State, Regional, and Local Level Collaborations, and Service Enhancements to Develop and Implement Best Practices to Comprehensively Address the Full Continuum of Care Related to 988 Contacts. Arizona Health Care Cost Containment System (AHCCCS) Intends to Work With the Lifeline Centers to Identify the Actual Staffing Needed to Meet the Projected Call Volume as Well as Continue to Monitor Actual Performance and Call Volume Data to Adjust the Plan to Maintain the Target Answer Rates. Ahcccs Will Also Continue to Partner With the Lifeline Centers as an Entry Hub for Crisis Services and Ensure Alignment With the Ahcccs Crisis System. the Goal Will Be for Lifeline Callers to Be Seamlessly Connected to the Full System of Care When Needed, Including Mobile Crisis Teams, and Facility-based Stabilization, Such as Crisis Stabilization Units, and Behavioral Health Services That May Be Clinically Appropriate.