Florida Department of Children and Families

988 State and Territory Cooperative Agreements Building Capacity for 988 in Florida - Florida's 12 National Suicide Prevention Lifeline (NSPL) Centers Answer the Third Highest Call Volume in the Nation. the Fy 2022 Cooperative Agreement to Build 988 Capacity in Florida Project Will: (1) Ensure All Calls Originating in Florida Initially Route to a Local, Regional, or State Based NSPL Center; (2) Improve Florida's In-state Response Rate to Meet Minimum Key Performance Indicators; and (3) Increase Florida's Capacity to Meet 988 Contact Demand. the Target Goals and Objectives of the Project Align With Florida's 988 Implementation Strategic Plan and the Priorities of the Florida 988 Coalition. the Project Will Support Centers Recruit and Retain Qualified Behavioral Health Staff to Improve In-state Answer Rates, Support Increases in Call Volume and Acuity, and Statewide Coverage Without Compromising Quality of Service to Constituents, With Specific Objectives Designed to Gradually Increase Center Staff to Achieve Projected Year One and 50 Percent of Year Three Contact Volume Needs. the Project Will Ensure That All Data Used as the Foundation for Capacity Building Is Consistently Applied at Each Center to Build an Equitable Statewide Implementation Plan, Through Objectives Dedicated to Improving the Efficiency of the Florida NSPL Routing Schedule. Project Efforts Will Identify Quality Assurance Strategies to Assure Training on Intervening With High-risk Populations Continue at Routine Intervals Throughout Center Staff Employment, Leveraging the 988 Coalition Meetings to Provide Cross-center Collaboration for Implementing and Maintaining Best Practices and Hosting an Annual Meeting to Discuss the Unification of 988 Response Across Florida. Driving Toward a Unified and Coordinated Response, Centers Will Propose a Glide Path for Callers to Dispatch Mobile Response Services or Access to Routine Behavioral Health Services and Formalize Agreements With Mobile Response Teams, Crisis Stabilization Units, and Other Call Centers Focused on Specific Populations. This Project Will Be Available to Provide Crisis Services to Any of the Approximately 22 Million Citizens of Florida by Utilizing Best Practices and Highly Skilled, Cross-trained Crisis Center Staff Providing an Array of Services Tailored to the Needs of Their Communities. These Services Will Be Provided to a Diverse Population to Include Caucasians, African Americans, Latin Americans, Hispanics, Asians Americans, Native Americans, and Alaskan Natives, as Well as Other Individuals Residing in Florida. the NSPL Network Provides Crisis Services for Individuals Needing Assistance With Behavioral Health and Mental Health Issues.