Indiana Family and Social Serv

The Indiana 988 Workforce Expansion Project - the Indiana 988 Workforce Expansion Project Will Expand 988 Center Workforce to Meet the Needs of Improving Communication and Increasing 988 Center Capacities. Over 30,000 Calls Were Received in 2021 With Vibrant Projecting a 300% Increase in 988 Contacts Over the Initial Year of 988 Implementation. This Project Will Ensure That Indiana Can Provide 988 Call Services 24/7 to Hoosiers Across All 92 Counties While Building on the Success of Past Vibrant/lifeline Grants to Further Increase Our In-state Answer Rate to 90 Percent or Higher. in Addition, This Project Will Expand Our Capacity Through the Development of Multiple Strategic Plans Which Will Help Us Respond to Sudden Volume Increases, Provide Best Practice Follow-up Services, Expand All 988 Centers in Order to Offer Call, Chat, and Text Services, and Sustain Our Progress Into the Future. We Will Also Identify Comprehensive, Standardized Training Which Will Be Developed Collaboratively Between 988 and 911 Psap Centers to Increase the Interoperability of These Emergency Lines. Finally, This Project Will Closely Examine the Quality of 988 Services and Identify Ways to Build Off Current Strengths and Maintain Lifeline Key Performance Indicators