Health Services Kentucky Cabinet for

988 Capacity Expansion - 988 Capacity X - Since the MID-2000S Kentucky Has Worked Steadily to Increase the Capacity of Crisis Call Centers Located Within the Community Mental Health Centers (CMHC) to Answer 988 Calls. Kentucky Department for Behavioral Health Developmental and Intellectual Disabilities (kdbhdid) Contracts With the 14 Non-profit Cmhcs to Serve as the State Public Behavioral Health Safety Net and Provide Mental Health and Substance Use Prevention, Treatment, and Recovery Services. This Application to Samhsa by the Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities (kdbhdid) Is in Response to Samhsa Announcement FG-23-006, Fy 2023 Cooperative Agreements for States and Territories to Improve Local 988 Capacity. Calls to 988 Has Increased 30 Precent Since June 2022 Prior to the 988 Launches. Since Then, Kentucky Based Call Volumes Have Averaged 2403 Calls a Month With an Average Answer Rate of 76%. as of May 2023, Most Kentucky 988 Centers, Nine of the 12 Have Answer Rates for 988 Calls Below 90% and Therefore Do Not Have the Capacity to Add Chat and Text Services. Kentucky Currently Has Only One 988 Accredited Center Which Has Chat and Text Capabilities. the Center Responds to Both 988 and NON-988 Chats and Text. From July 2022 Through May 2023 There Was a 113% Increase in Text (452-965) and a 271% Increase in Chats (333-1236). Latest in State Answer Rate for Text Was 36% and Chats Was 41%. Pennyroyal Has Staff Available for Only 15 Hours a Week to Answer Chat and Text Messages. to Expand and Enhance Kentucky's Dedicated Staffing to Address and to Support the Current and Projected Volume of Calls, Text and Chats as Well as to Address Referral and Follow-up Processes for Callers, Dbhdid Will Also Focus on Increasing Awareness of 988 as a Resource and Evaluating the Quality of Services Provided Through the Commonwealth's 988 Network.