Netcare Corp

Proposal to Reduce Suicide Deaths via Expansion of 988 Follow-up and Integration of Appropriate Aftercare Resources - Netcare's 988 Follow-up Initiative Addresses the Acute Behavioral Health (BH) Needs of Franklin County, Ohio, Home to Approximately 100,000 Residents With Sed/smi & 93,000 People With Sud. This Region Witnessed 140 Suicide Fatalities in 2020 & a 46% Surge in Drug Overdoses From 2019 to 2020. the Project Will Establish Partnerships, Improve Follow-up Protocols/bh Services, & Bolster Culturally Sensitive Crisis Care. Project Goals/objectives Include Goal 1 Improve Netcare's Crisis Follow-up Protocols & Crisis Follow-up Team Performance. Obj. Within PY1 Q1, Review & Analyze Current Follow-up Procedures Post-crisis Encounter & First Responder Intervention, Identifying Areas of Improvement & Gaps. Obj. B Within PY1 Q3, Implement & Train All Relevant Clinical Staff on the 988 Follow-up Protocol That Incorporates Best Practices for Client Engagement. Obj. C Within PY1, Establish a Follow-up Protocol Monitoring System That Tracks Client Engagement & Outcomes for 90 Days to 12 Months Post-crisis. Obj. D Within PY2, Increase Follow-up Rates by 20% Within 90 Days Post-crisis Relative to PY1, & 30% in PY3 Relative to PY1. Goal 2 Establish Formal Crisis System Partnerships to Increase Access to 988 Follow-up Best Practices Across the Crisis System. Obj. a Within PY2, Establish Formal Collaborative Agreements With Three Additional Franklin County Mobile Crisis Teams. Obj. B Within PY3, Conduct a Comprehensive Training Program for 100% of Netcare's Frontline Staff to Enhance Coordination With the Partnered Mobile Crisis Teams & Ensure Optimal Crisis Response. Obj. C Within PY3, Provide Joint Crisis Intervention Services With the Partnered Mobile Crisis Teams to at Least 30% More Individuals in Crisis Than the Previous Year. Goal 3 Enhance Accessibility to Same-day/next-day Appointment Availability for People With BH Crisis in the Community. Obj. a Within PY2, Revise the Current Scheduling System & Procedures to Allow for at Least a 20% Increase in Same-day & Next-day Appointment Slots, According to Ccbhc Guidelines. Obj B. Within PY2, Achieve a 10% Increase in Total Appointments Scheduled & Kept Compared to the Previous Year. Obj. C After Implementing New Follow-up Program Components and Beginning PY2, Evaluate Appointment Availability, Scheduling Efficiency, & Patient Satisfaction to Guide Necessary Adjustments. Goal 4 Enhance Analytic Capacity to Monitor & Reduce Crisis Contacts Requiring Police Engagement in the Community. Obj. a Within PY1 Q2, Monitor Key Caller Characteristics for Those Referred to 911 Related to BH Crises. Obj. B Within PY1 Q3, Based on Identified Trends & Training Needs, Conduct a Comprehensive Crisis Intervention Training for Staff. Obj. C After PY1, Achieve an Annual 10% Reduction in the Frequency of 911 Referred Calls Related to BH Crises Through Effective Intervention & Proactive Support Compared to the Prior Year. Goal 5 Improve Cultural Competency Across Franklin County's Crisis Response Continuum. Obj. a Within PY1, Develop a Culturally Responsive Care Training Curriculum. Obj. B Within PY2 Q1, Train at Least 75% of the 988 Follow-up Service Staff in Culturally Responsive Care & Demonstrate a High Cultural Competency (80% or Better) on Training Post-tests. Obj. C Within PY3, Through Client Surveys, 90% of Clients Receiving Crisis Services Will Indicate Staff Honored Their Cultural Values & Preferences. Goal 6 Enhance County Crisis Continuum's Collaborative Efforts & Information Sharing. Obj. a Within PY1 Q1, Identify Key Data Points That Must Be Shared With the Franklin County Suicide Prevention Coalition (FCSPC) to Improve Care Coordination. Obj. B Within PY1 Q3, Formalize a Data-sharing Agreement With the Fcspc, Detailing the Data to Be Shared, the Frequency of Data Sharing, & Data Security Measures. Obj. C Within PY2 Q3, Establish a Regular Review Process to Evaluate the Efficacy & Efficiency of These Data-sharing Agreements, Ensuring They Meet All Parties' Needs and Contribute to Improved Outcomes.