Indiana Family and Social Serv

Indiana 988 Capacity Improvement - the 988 Lifeline Crisis Centers in Indiana Have Achieved Remarkable Success Thus Far, Surpassing and Maintaining the Goal of a 90% In-state Answer Rate. Additional Investments Must Be Made to Enhance and Improve the System. the Four Current Lifeline Crisis Centers Have Just Begun Operating With a Shared Telephony Platform and CRM, Alleviating Workforce Challenges and Promoting Standardization. Soon, the Fifth Lifeline Crisis Center Will Be Going Live, Answering Only Chats and Texts. While Great Successes Have Been Made, Gaps Remain Throughout the System, Specifically in Integration Across Crisis Systems, Data Leveraging and Management, Technology Implementation and Maintenance, and Stakeholder Collaboration. to Address These Gaps, Targeted Investments Are Needed to Enhance the Peer Workforce and Add Specific Roles Like Quality Improvement Specialists, Technology Specialists, and a Law Enforcement Coordinator. by Making These Important Investments, Indiana Can Improve the Quality of Services and Coordinate Across Crisis Entities, Ultimately Creating the Best Possible Crisis Response System.