Support: how to reach us + when to expect a response

Email is the only support channel: hello@receipts.report. No chat widget, no ticketing system, no phone line — just email, read and answered by Bob (Receipts Report is a solo-operator project).

Response targets:

- Investigator tier: 48 hours, published - Reporter tier: 24 hours, published (priority queue) - Sleuth + Tipster: best-effort weekly batch review (account-access and billing issues prioritized)

What's in scope:

- Account, billing, sign-in problems - Errors or data quality concerns - Bug reports - Coverage questions - Reporter onboarding + Stripe Connect questions (Reporter tier)

What's out of scope:

- Helping you find specific information in the data (try the agent first; we built it for this) - Custom research engagements (those are a separate product — email hello@receipts.report if you're interested) - Anything not related to the product

We don't currently have phone or chat. If you need urgent help, email and mark the subject "URGENT: [thing]" — we'll see it faster.